Help
The app looks wrong, or older than it should
Fully close the app and open it again — not just a refresh. Radlic keeps parts of itself on the device so it loads faster, and occasionally that copy is a version behind. Reopening replaces it.
My child’s progress has disappeared
Almost always it is still there. Finished lessons are saved to your child's profile, so check that the right child is signed in, or that you opened the right child from your dashboard. If the connection dropped, their answers are kept on the device and sent when it is back. Still missing? Email us — do not start again, we can look.
I did not get the sign-in email
Check spam first. If it is not there after a few minutes, email us the address you used and we will check whether it was sent.
The password reset email has not arrived
Check spam, and that you typed the address you signed up with: for safety the page says the same thing whether or not that address has an account. Still nothing after a few minutes? Email us the address and we will check whether it was sent.
Google sign-in is not working
Try again in a normal browser window: private browsing and strict privacy settings can block it. If you made your account with Google, choose the same Google account each time. Still failing? Email us and say what the screen showed.
I forgot my parent PIN
On the PIN screen, tap “Forgot PIN?”. For your child's safety the PIN is removed 24 hours later, and entering it before then cancels the reset. After that you can set a new one. We email your account when a reset is asked for, so if you did not ask, open your dashboard, enter your PIN to cancel it, and tell us. While the PIN is locked or forgotten you can still get help, withdraw permission or download a copy of your child's data: on the PIN screen, tap “Need help, or want to withdraw permission or download your data?”. Closing your account needs the PIN.
How does Radlic decide what to teach?
You choose. On your dashboard you pick what your child sees: whole modules or single topics, from any grade, kindergarten through grade 8, or simply every topic. Each lesson explains one idea step by step, then practice adjusts to your child: two right in a row brings a different, harder kind of question; needing help brings an easier one; and topics they found hard come back later for review. Your child never sees a level, a timer or a red cross.
Which grade should my child start in?
Start with their school grade. If it feels too hard, choose a module from the grade before; if it feels too easy, choose one from the grade after. You can mix grades and change the choice any time from your child's Lessons tab.
How does my child sign in on their own?
Give them a username and password from the Login & data tab on their page in your dashboard. They sign in with it on any device and go straight to their lessons. If they forget it, set a new one there.
What are points for?
Your child earns points by practicing and spends them on game time: minutes of BlockCraft, a calm block-building game with no fighting. You choose whether game time is on and how many minutes a day. If your child stops early, only the time played is charged, and points never reset.
What do you store about my child, and can I see it?
Their name, the lessons you chose for them, which lessons they finished and how their practice went, their points and game settings, and their login username if you set one. You can download a copy of all of it, or delete it permanently, from the Login & data tab on their page in your dashboard. Details are in the Privacy Policy.
What if the internet drops during a lesson?
Your child can carry on. Their answers are kept on the device and sent the next time it is online.
Does private browsing or clearing browser data lose work?
It can. Answers waiting to be sent are kept in the browser, so a private window that is closed, or clearing this site's data, before the device is back online loses them. Lessons already sent are safe in your account. For everyday use, open Radlic in a normal window and let it finish sending before you clear anything.
How do I close my account?
On your dashboard, open Account and choose “Close my account”. It deletes the account and every child profile in it, and it cannot be undone; you may be asked to sign in again first. If you cannot sign in, email us from the address on the account.